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1. |
Marketing de servicios : un enfoque de integración del cliente a la empresa /
by Zeithaml, Valarie A.
Publication:
México : MacGraw-Hill, 2002
. 747 p. :
23 x 19 cm.
Date:2002
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2. |
Administración de la calidad /
by Summers, Donna C.
Publication:
México : Pearson Educación, 2006
. 409 p. ;
Date:2006
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3. |
Manual gestión de la calidad ambiental /
by Prando, R.
Publication:
EEUU : Departamento de Educación, Cultura y Tecnología, 2006
. 86 p. :
29 x 21 cm.
Date:2006
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4. |
Administración de personal /
by Dessler, Gary
Publication:
México : Prentice-Hall, 1996
. viii-xxvii, 715 p. :
27 x 21 cm.
Date:1996
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