UCEL Universidad del Centro Educativo Latinoamericano Rosario
1. La calidad del servicio / by Horovitz, Jacques Publication: Madrid : McGraw-Hill, 1991 . 105 p. ; 23 x 17 cm. Date:1991 Availability: Copies available: Biblioteca Pr. Thomas Wood (1),

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2. Los siete secretos del servicio al cliente / by Horovitz, Jacques Publication: Madrid : Prentice Hall Financial Times, 2000 . vi-xvii, 146 p. : 24 x 16 cm. Date:2000 Availability: Copies available: Biblioteca Pr. Thomas Wood (1),

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