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1. |
Cómo mejorar la satisfacción del cliente a partir del indicador NPS /
by Riestra, Sebastián
Publication:
Rosario (AG) : s. n,, 2019
. 108 p. :
30 x 21 cm.
Date:2019
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2. |
Total customer satisfaction = Satisfacción y deleite total de los clientes /
by Rico, Rubén Roberto
Publication:
Buenos Aires : Macchi, 2001
. 290 p. :
22 x 15 cm.
Date:2001
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3. |
Los siete secretos del servicio al cliente /
by Horovitz, Jacques
Publication:
Madrid : Prentice Hall Financial Times, 2000
. vi-xvii, 146 p. :
24 x 16 cm.
Date:2000
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4. |
Reingeniería /
by Hammer, Michael
Publication:
Buenos Aires : Norma, 1994
. viii, 226 p. :
, U1245 Dado de baja control 2005.
23 x 16 cm.
Date:1994
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